Deposits are taken for all bookings. A minimum of 24 hours notice is required of reschedule/cancellation by phone/text, or 48 hours notice by email/facebook.
Serenity cannot massage clients with certain conditions (see list). If you have a cold or infection, please do not book or attend a treatment until you are well again, as massage is not recommended, and you may lose your deposit. By booking, you are confirming you have checked the list of contra-indications.
Treatments may need to be adjusted for injuries, illnesses and diseases. Please contact your therapist before booking, or add a note when booking, if you have specific requirements. If we are unable to proceed with your chosen treatment, an alternative may be offered (where available), and if not accepted then your deposit or gift voucher may be retained.
During the first trimester of pregnancy, it is not possible to have any treatments. After the first trimester, you may have facials, reflexology, or thai foot massage in addition to pregnancy massage, as long as no complications were found during your booking scan.