4 Parklands Rd, Glasgow G44 3RA
OPEN 7 DAYS: 0141 649-1444

Frequently Asked Questions

Here we answer some of the questions you may have before coming for your massage treatment at Serenity Massage & Holistic Centre

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Tour of Serenity Massage & Holistic Centre
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What is massage therapy?

Massage Therapy is the manipulation of the superficial and deeper layers of muscle and connective tissue, by using various techniques applied by a qualified massage therapist. Massage can enhance muscle function, aid the bodies healing process, increase the range of movement of joints, decrease muscle reflex action, reduce pain and aid relaxation.


Which type of massage should I book?

If you have general aches and pains, a Deep Tissue massage would be appropriate. For an injury, a Sports & Remedial massage can be more specific, and can also include stretches and home-care advice. For relaxation, a Swedish Massage is the most popular option, and can still be focused on the areas you would like to be worked on.


What should I expect when I come in for my first appointment?

When you visit for the first time, your therapist will require you to fill out a confidential health history form. You will be asked some relevant questions to establish if there are specific issues you would like worked on, what you would like to achieve from the treatment, and if there are any conditions that need addressing, to ensure a massage treatment is appropriate for you. It is essential you list any health conditions, and any medication you may be taking, to ensure the therapist can adapt the treatment appropriately to your needs without doing any harm. It is also important to advise if you suffer from any allergies, to ensure we don’t use any oils that may cause a reaction.

Your therapist may also ask you to carry out some range of movement assessments and testing to evaluate your condition.

Your comfort is very important to us! We want to make your treatment as enjoyable as possible so you can get the most out of the treatment. If there is anything at all that is not quite right, for example: the room temperature; comfort/position on the bed; the pressure being applied; or even the music being played, please communicate this to your therapist so they can help.


How much does a treatment cost?

Each therapy is priced based upon the time, resources and techniques used, see our Therapy Price List page for prices on specific treatments. We do have discounts on block bookings which can be arranged on request.


What is your Cancellation/Amendment Policy?

We require a minimum of 24 hours notice of change/cancellation or your deposit/voucher may be forfeit. Please note, if you have recently cancelled at short notice (less than 48 hours), we would require a minimum of 48 hours notice for subsequent changes or cancellations.


Why do you need to take my medical history?

This is very important to understand anything which might need focus or caution when carrying out your massage treatment. Massage Therapy is safe for the majority of people, however there are some instances where massage wouldn’t be suitable, or written permission may be required from your G.P. The therapist will go through your medical history during the consultation process.


Do I have to undress for a Massage Treatment?

You will be advised by your therapist how far you would need to undress, as it may differ depending on the treatment you are having. If you are not comfortable undressing to that level then you should undress to the level you are comfortable with and if required the treatment can be adapted – it is important to communicate this to your therapist before the start of your treatment.

You will be given privacy to undress and get yourself comfortable on the massage couch. You will also be covered by a sheet or towel during the massage and only the area being worked on by the therapist will be uncovered.


I am pregnant. Can I be treated?

We have therapists available at Serenity who specialise in Pregnancy Massage. There are some things that need to be taken into consideration before booking:

*You must be at least 12 weeks pregnant to have massage or most other treatments, including reflexology. There is no data saying that treatments are harmful before this time, however this rule is typical in the industry. Some of our therapists also require you to have had your booking/dating scan and been assured that all is well, so please check with the individual therapist if you have not yet had this.
*You must not have any problems with high or unstable blood pressure.
*There must be no history of bleeding in any previous pregnancy, or history of miscarriage.
*For postnatal massage, you must have had your postnatal check-up.

However, please note, we can still offer facials, ear candling, light therapy on non-adjacent areas and so on. Please check if unsure.


When is it best to avoid massage?

Massage is generally very safe when provided by a qualified therapist however sometimes there are instances when a massage is not recommended:

*Suffering from a Cold or Flu
*Contagious infections
*Infectious Skin Condition
*High Temperature/Fever
*Receiving Cancer Treatments (doctor’s consent is required and it is recommended that you find a therapist specialising in treating cancer patients)
*Deep Vein Thrombosis
*Open Bleeding Wounds
*Sun Burn
*Skin Graft
*Botox or Fillers (if receiving facial massage)


What oils do you use?

We have a variety of different mediums available to use during your massage. We can use massage waxes or aromatherapy oils, and this will depend on the therapist you see. We will always ensure the oil used is suitable for you. The therapists offering Aromatherapy also use high quality essential oils which may be blended specifically to your requirements.


What type of Massage should I choose?

This really depends what you would like to get out of your session. All of our therapists are able to adapt and combine the treatments they offer, to suit your requirements.

The description of each treatment, and what their benefits can be, are available from the Therapies Page to help you decide what would suit you best.

If you would like to speak directly to a therapist, their contact details are available from our Therapists Page, or we can arrange for them to call you back at a convenient time to answer any queries you may have.


Are you qualified to provide massage treatments?

All of our therapists are fully qualified, and members of relevant professional bodies. Certificates of qualifications are readily available by request.


How will I feel after a Massage Treatment?

Most people feel very relaxed. Some may experience a decrease in aches and pains and possibly increased range of movement in joints. Many feel a little slowed down or sleepy for a short period and then notice an increase of energy, heightened awareness and increased productivity which can last for days.
If you have received a firm to deep pressure massage, you may be slightly sore the next day (like the day after doing a workout at the gym). A soak in the bath can sometimes alleviate this. You are advised to increase your water intake after your treatment so as not to become dehydrated.



What is the best way to book an appointment?

Treatments are by appointment. We do not always have a receptionist at the front desk, so Booking Online is the easiest way to book an appointment. You will be able to see when each therapist is available, and also what treatments are available at that time. We may, however, require a small deposit to secure the booking, which is then deducted from the cost of your treatment on the day.


Why is your phone going to an Answering Machine?

We do not have a full time receptionist at the centre, so you may find our line goes to an answering service (out of hours or break times). The answering machine is regularly checked, so if you leave a message we will usually get back to you fairly quickly. Alternatively if you would like to email us, please use our Contact Us page, and we will get back to you as soon as possible.


Can I visit the centre to buy a Gift Voucher?

We work by appointment. The door is usually locked during these if all of the therapists are engaged in a treatment, so there is a chance if you come down without pre-arranging that you won’t be able to enter. To save disappointment and a wasted journey, give us a call or email us to pre-arrange the collection of a voucher. We do sell Gift Vouchers which can be paid for online and sent out via Royal Mail (or emailed by arrangement).


Can I purchase a gift voucher for one of your special offers?

We are unable to provide Serenity Gift Vouchers for any of the special offers that are run each month. However, if you wish to contact the therapist individually, they may be able to provide one of their own vouchers – please see Therapists Page for individual contact details.


I have paid a deposit and I am cancelling with less that 24 hours notice. Can I get my deposit back?

If we are given less than 24 hours notice of cancellation or rescheduling an appointment, it is our policy that the deposit becomes non-refundable.


I have paid a deposit and I am now having to cancel the appointment with over 24 hours notice. How do I get my deposit back?

You can leave your deposit with us if you intend to rebook for another date, or we can refund the deposit. Please sent a contact form message with your request, and we will refund the deposit back to you as soon as possible.


Why can’t I book an appointment to use a gift voucher using the online booking system?

If you have a pre-paid printed gift voucher, you will need to call us direct to book in. If you are greeted by an answering machine, please leave a message and we will return your call as soon as possible.


Can I book two different treatments, one after the other, through the online booking system?

Yes, but only if the two treatments are with the same therapist. Just tick the box next to each treatment to select which ones you would like and they will be scheduled in next to each other if time permits.


How long are block bookings valid for?

This will depend on how many treatments are in the block, and the most appropriate period for your treatment plan will be discussed with the therapist at the time of purchase. For Gift Vouchers, all appointments in the block must be used by the Gift Voucher expiry date, which is typically 6 months. Please be aware, our usual cancellation & amendments policy applies.


How long are Gift Vouchers valid for?

Typically, gift vouchers are valid for around 6 months, and the expiry date will be stated on the voucher. If the gift voucher was part of a special promotional offer, it could be less. Please book in good time before the expiry of any gift vouchers, as some treatments may only be available with certain therapists or on specific days. To ensure your appointment is at a suitable time, please bear in mind that evenings, Fridays and Saturdays fill up quickest, so you may need to book 1 week in advance or more. In extenuating circumstances, Serenity may opt to extend the validity period of a gift voucher, but we reserve the right to charge a fee in this case.


I have been told by my G.P. that massage is not suitable for me. Is there an alternative treatment that can aid relaxation?

We also offer Reiki at the centre, which is a Japanese Energy Healing method which aids relaxation. Click Here to find out more information.